Privacy policy

Last updated: 3rd October 2025

1. Data Controller

FoxyMeals GmbH

Sebastian-Kneipp-Gasse 4/16, 1020 Wien

E-Mail: madelein.vanwyk@foxymeals.com

For any questions regarding data protection, please contact us via the email provided above.

2. Which Personal Data We Collect

We collect personal data only to the extent necessary, which may include:

Basic data: Name, address, phone number, email
Order and payment data: Billing address, payment method (no full credit card details)
Usage data: IP address, browser type, device information
Marketing and communication data: Newsletter subscriptions, customer feedback
App usage data: Order history, preferences
We only store data necessary for order fulfilment, service improvement, and legal compliance.

3. Purpose and Legal Basis for DataProcessing

We process personal data in accordance with the General Data Protection Regulation (GDPR) under the following legal bases:

Purpose of Processing → Legal Basis under GDPR
Order processing and delivery → Contract performance (Art. 6(1)(b) GDPR)
Customer communication (support, inquiries) → Legitimate interest (Art. 6(1)(f) GDPR)
Marketing (e.g. newsletters) → Consent (Art. 6(1)(a) GDPR)
Analysis of app and website usage → Legitimate interest (Art. 6(1)(f) GDPR)
Legal obligations (e.g. accounting) → Legal obligation (Art. 6(1)(c) GDPR)

4. Sharing of Data with Third Parties

We only share personal data when necessary: Payment providers (e.g. Stripe, PayPal), Delivery services (if using third-party couriers), Marketing and analytics services (e.g. Google Analytics, Facebook Pixel). All third parties must comply with GDPR.

5. Data Storage and Deletion

Personal data are stored only as long as necessary: Order and payment data: 7 years (tax regulations), Marketing data: Until consent is withdrawn, App and website usage data: 26 months (Google Analytics standard). You may request data deletion at any time unless legal obligations require us to retain them.

6. Your Rights Under GDPR

Under GDPR, you have the following rights:

Right of access (Art. 15 GDPR) – Request which data we store about you.
Right to rectification (Art. 16 GDPR) – Correct inaccurate data.
Right to erasure (Art. 17 GDPR) – Request data deletion.
Right to data portability (Art. 20 GDPR) – Receive your data in a structured format.
Right to object (Art. 21 GDPR) – Object to data processing. To exercise your rights, contact madelein.vanwyk@foxymeals.com.

7. Cookies and Tracking

Our website and app use cookies to enhance user experience. You may disable cookies in your browser or adjust cookie settings on our website.

8. Changes to this Privacy Policy

This privacy policy may be updated. The current version is always available on our website.